ATL311 continues its commitment to transparency and community engagement by sharing monthly performance highlights through its Data Radar and Referral Leaderboard graphics. These visuals, posted across ATL311’s Facebook, Instagram, and X platforms, provide residents with a clear snapshot of the work being done to support Atlanta’s communities.
The ATL311 Data Radar demonstrates the wide range of services provided to residents each month. Thousands of calls are handled, with a high percentage answered within 60 seconds. ATL311 also manages web and chatbot cases, emails and faxes, social media messages, and attends community meetings. In total, tens of thousands of cases are processed monthly, reflecting the ongoing demand for city services and the dedication of staff to timely resolution.
The Referral Leaderboard shines a spotlight on the work of ATL311’s Supportive Services team. Each month, the team submits hundreds of referrals to partner agencies to connect residents with additional resources. These include referrals to Partners for Home, Housing Opportunities for Persons with AIDS, the Policing Alternatives and Diversion (PAD) program, and other outreach organizations. The team also connects residents with the Atlanta Volunteer Lawyers Foundation (AVLF) Standing with Survivors initiative and the Office of Constituent Services, demonstrating ATL311’s role as a hub for connecting residents with vital support.
By posting these graphics monthly, ATL311 not only highlights the volume of requests managed but also showcases the breadth of services offered—from everyday inquiries to life-changing referrals. This initiative ensures that residents remain informed about how ATL311 is working behind the scenes to support a stronger, more connected Atlanta.
To stay up to date, follow ATL311 on social media by searching ATL311. We’re available on Facebook, Instagram, X, Nextdoor, Reddit, SeeClickFix and YouTube.
